Terms, Policies, & Conditions of Use

Conditions of use

We want to welcome you to our online store. GetHens.com provides our services to you, subject to the following conditions. If you visit or shop within this website, you accept and agree to adhere to these conditions. Please read them carefully and contact us with any questions. We want to become the number one website that has baby Novogen red sex link chicks for sale.

Our website’s copyright information

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, is the property of GetHens.com or its content suppliers (such as artists on stock photo websites) and protected by international copyright laws. The compilation of all content on this site is the exclusive property of GetHens.com, with copyright authorship for this collection by GetHens.com, and protected by international copyright laws.

Our business’s contact information

email: info@gethens.com
Office address (no poultry sold here): 217 S Cottage Ave, Goshen, IN 46528

Our product and service warranties

GetHens.com is not liable for more than the price of our products and shipping charges. We will replace or refund the customer for the amount of poultry that don’t arrive alive up until the total amount of poultry the customer ordered – conditions apply to our guarantee (read our safe arrival guarantee conditions here).

Sexed Chick Guarantee Conditions

We guarantee a 95% accuracy rate on sexed poultry. This means if you get 100 female Novogens, we guarantee that 95 of them will be females. If you end up with 5 roosters in that case, we do not guarantee those and won’t refund you for those. Any amount of roosters over 5% of the order total we will refund you for. This means that if you order 100 females and end up with 10 males, we’ll refund you for 5 of them.

We must be notified of the error in sexing as soon as the roosters can be identified. We can’t be responsible for wrongly sexed chickens after they are six months of age. You must contact us with our error within six months after the hatch date of your chicks.

We do not reimburse folks for feed costs but if our error is significant we try to be fair. However, we are not under any obligation to pay for any feed costs pertaining to wrongly sexed chicks. It is solely up to our discretion.

Before you put the roosters on the kitchen table, take a snapshot of the live roosters you have ended up with so we can confirm that you have indeed ended up with roosters. The pictures need to be clear. We need a picture of each rooster and a picture of the group of roosters. Not everyone is as good at telling genders apart as they would like to think. Plus, it helps us avoid fraud. Hey, we trust you but you must realize that their are unethical people out there. It’s nothing personal so don’t get offended when we ask. It’s our policy.

Email pictures to info@gethens.com along with your order # and the name on the order. We love our customers and try to keep them so we will do our best to work out solutions that satisfy both our needs.

Cancellation Policy

You need to keep a close eye on baby chicks the first couple weeks and if something else comes up that will get in the way of you caring for your chicks, we totally understand if you need to postpone the order or cancel it altogether. This is OK but we do have a policy regarding cancellations. We charge your card when you place your order so the order is paid for when you are done checking out.

We need to know within 2 business days of the ship date of your order if you need to cancel your order. If you cancel an order the same day the order is to be shipped we may not be able to stop the order from being shipped. Because of this we need two business days to cancel your order (business days will be considered Monday, Tuesday, Wednesday, Thursday, Friday. Our office is open some Saturdays but Saturdays will not count as a business day). If you notify us with less than two business days until your order is shipped, we cannot guarantee that your order will be canceled. We will try our best to accommodate your situation but if your order doesn’t get canceled and leaves the hatchery, we cannot provide a refund although we will stand behind the safe arrival guarantee. It will be your responsibility to have the order picked up at the post office. If you fail to pick the chicks up at the post office, the safe arrival guarantee will not be valid. It is the post office’s policy to give away the chicks to other people if the order is not picked up the same day. We will not provide refunds for chicks found in that situation

If you do cancel your order and have more than two business days until your order is shipped, we can cancel your order and give you a full refund.

Do not cancel your order by disputing your credit card charges as this costs us extra fees and impacts our willingness to work with you in the future. Don’t be afraid to email us and cancel the order. We won’t be mad at you!

Our Safe Arrival Guarantee

We guarantee that all the baby chicks you ordered will arrive alive! We package the chicks according to the weather so we are confident of their safe arrival. Mistakes happen and so we will refund or replace any that are lost during shipping.

MailOrderPoultry.com Safe Arrival Guarantee Qualifications:

  1. We guarantee the amount of chicks you ordered will arrive alive. We add 2% extra poultry to your order. Our guarantee does not include the extra poultry put into your order, only the amount of poultry you specified on the order. Example: You lose one chick but we sent one extra chick. In this case we would not give you any refund because you still received the amount of chicks you ordered.
  2. We guarantee the chicks for 24 hours after they arrive at your home (if dispute arises over when that was, the USPS tracking number for the order will be used as a basis to determine when the chicks entered into your care.) Typically any losses after 24 hours of time is due to improper temperatures or conditions. You need to contact us within 48 hours after you’ve received your order of chicks with any losses or issues you had.

If you lose any:

We can refund or replace your chicks by doing the following:

  1. We can simply refund you the price that you paid per chicks, ducks, guinea fowl keets, or turkey poults. You must meet the qualifications listed above.
  2. We mail out another minimum order of poultry (or whatever amount of poultry you need replaced) with the cost of the previously lost poultry subtracted from the order total.

We may want to see a photo of the box & chicks upon arrival in order for a refund claim. We reserve the right to reserve any refund or replacements if proof of dead chicks cannot be provided.

A common question is: How do the chicks stay alive without food or water during shipping? Right before they hatch, chicks absorb the yolk of the egg and this gives them the nutrition they need for 2-3 days. This is so the first chicks that hatch in a nest don’t have to leave the nest or the mother to eat or drink until all the chicks are hatched several days later. We use this time to ship the chicks all over the United States, even Alaska or Hawaii!

Product descriptions

GetHens.com and its associates attempt to be as accurate as possible. However, GetHens.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by GetHens.com is not as described, your sole remedy is to get a monetary refund not exceeding the purchase price of the product.

Liability disclaimer

GetHens.com ships day old baby chicks by mail order to small hobby farmers and to whoever needs high quality poultry. MailOrderPoultry.com is not liable for any sickness or disease that may be transported by poultry we sell by mail order. The hatchery we ship from is NPIP certified and maintain strict practices to keep their poultry healthy and happy. They have a time tested, proven track record of excellence in their breed. GetHens.com doesn’t raise any form of poultry for retail, we only drop ship for superior hatcheries around the nation. We cannot be held liable for their mistakes but we will provide top notch customer service for our customers and will work tirelessly to resolve any issues that pop up. We maintain excellent relationships with the family run hatcheries we work with.

Electronic communications

When you visit GetHens.com or send e-mails to us (info@gethens.com), you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, invoices, and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. GetHens.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Data and security information

We work tirelessly to defend your private information (such as your email, address, and name). We have a valid SSL certificate which encrypts the information sent and received on our site and we hand our checkout process over to PayPal & Stripe which handles the sensitive credit card information for us on their own secure servers so you can be assured that your credit card information is safe and secure via their encryption. We do not store customers credit card numbers on our own devices, servers, or in any non-encrypted form. We never have access to customers credit card numbers unless we take orders over the phone. In that case the credit card number is processed via the Stripe or PayPal and as soon as the transaction is concluded, the credit card number is encrypted and isn’t accessible by us. Customers with an account may choose to save their credit cards on Stripe’s secure servers so they can conveniently use it again when they order a second time. We do not have access to these card numbers. As soon as the order is processed, the number becomes encrypted and is no longer available to any personnel of GetHens.com We cannot be held responsible for any breaches in Stripe or PayPal security processes as this is PayPal & Stripe’s responsibility.
We will not give your email address, physical address, or phone number to anybody other than the hatcheries we ship from. Your email address will never be sold to third parties. We will use your email address to contact you about your order. We will not spam you. Your phone number will only be used for us to contact you about your order. Your physical address may be used to send you special offers or helpful materials but will never be sold or shared with any third parties other than the company(ies) which handle(s) our credit card processing and the hatchery(ies) we ship from.

All visitors to this site are subject to anonymous data collection in order to keep track of bounce rate, exit pages, and daily visitor counts among other things which are collected anonymously.

License and site access:

GetHens.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of GetHens.com. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GetHens.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of GetHens.com and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing GetHens.com’s name or trademarks without the express written consent of GetHens.com. Any unauthorized use terminates the permission or license granted by GetHens.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of GetHens.com so long as the link does not portray GetHens.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo from GetHens.com or other proprietary graphic or trademark as part of the link without express written permission.

Reviews, comments, emails, and other content

Visitors may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing upon intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. GetHens.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant GetHens.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant GetHens.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify GetHens.com or its associates for all claims resulting from content you supply. GetHens.com has the right, but not the obligation, to monitor and edit or remove any activity or content. GetHens.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Applicable laws related to our industry enforced by states in which hatcheries are located

We do not charge sales tax because we sell agricultural products which are exempt from state sales tax. The hatcheries we work with are all certified and operate under the requirements as laid out by federal and state law in order to ship poultry. They are all NPIP certified.

Compliments, complaints, or concerns

Direct any complaints or concerns (or compliments, for that matter) to info@gethens.com.