You need to keep a close eye on baby chicks the first couple weeks and if something else comes up, we totally understand if you need to push off the order or cancel it altogether. This is OK but we do have a policy regarding cancellations. We charge your card when you place your order so the order is paid for when you are done checking out.
We need to know within 2 business days of the ship date of your order if you need to cancel your order. This is because the order packing slips are printed out and lined up at the hatchery the day before the hatch date. If you cancel an order the same day the order is to be shipped we may not be able to stop the order from being shipped. Because of this we need two business days to cancel your order (business days will be considered Monday, Tuesday, Wednesday, Thursday, Friday. Our office is open some Saturdays but Saturdays will not count as a business day). If you notify us with less than two business days until your order is shipped, we cannot guarantee that your order will be canceled. We will try our best to accommodate your situation but if your order doesn’t get canceled and leaves the hatchery, we cannot provide a refund although our safe arrival guarantee still applies. It will be your responsibility to have the order picked up at the post office. If you can’t pick up the chicks once they show up at the post office, it is not our responsibility as to what happens to them afterwards. It is typically the post office’s policy to give the chicks away to other customers if they do not get claimed the same day the arrive.
If you do cancel your order and have more than two business days until your order is shipped, we can cancel your order and give you a full refund.
Do not cancel your order by disputing your credit card charges as this costs us extra fees and impacts our willingness to work with you in the future. Don’t be afraid to email us and cancel the order. We won’t be mad at you!